Growing customer expectations forces companies to rethink their customer service approach. Especially during times of COVID-19, digital service offerings have gained significant importance.
Implementing customer portals is an effective and efficient measure to ensure customer satisfaction and loyalty while simultaneously relieving service agents. The list of possible benefits is long, but so is the catalogue of challenges.
Discover how to master those challenges in our white paper, as Dr. Stefan Sambol, Peter Makovitzky and Lorenz Moser deep-dive into what advantages a customer portal may yield for your business.
Download our white paper by filling out the form below!