Service Automation 2.0: Chatbots and Virtual Assistants

OMMAX White Paper

Service Automation 2.0 Banner with title "Service Automation 2.0: Why You Need Chatbots and Virtual Assistants to Enhance Your Customer Experience"

Why Do You Need Chatbots and Virtual Assistants to Enhance Your Customer Experience?

This whitepaper aims to convey a deeper understanding of chatbots and virtual assistants and explains how these tools can generate added value for companies by automating and supporting customer service. Thereby, we highlight current trends and developments, define tools, and explain fields of application.

Besides that, a high-level implementation process and top 3 OMMAX learnings based on our experience consulting such projects are introduced to give you an idea of how and when your business should apply chatbots. Furthermore, benefits of using chatbots, such as up to 30% cost savings in customer support services are presented.

Lastly, we show you how OMMAX can support your business to capitalize on these opportunities.

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