0 Minutes Read By Dr. Anja Konhäuser

MEDIAN & OMMAX Are Working Together on Digital Excellence

#Cooperation#Healthcare

Working together with MEDIAN, OMMAX developed a scalable and sophisticated digital strategy to support the successful growth of the rehabilitation clinic chain.

The Deutsche Institut für Service-Qualität (German Institute for Service Quality) recently published a study where its experts examined the service quality of rehabilitation clinics in Germany. One of the elaborate study’s big winners was MEDIAN. The company received two first places, one for its website and one for its patient email service. In the category “website”, MEDIAN was the only provider that could achieve the grade “A / very good”.

The partnership between OMMAX and MEDIAN, Germany’s largest private operator of rehabilitation clinics has been established since 2017. Working together with MEDIAN, OMMAX developed a scalable and sophisticated digital strategy to support the successful growth of the rehabilitation clinic chain. This included the conception and realization of the website presence for all 120 MEDIAN facilities. Furthermore, OMMAX continuously optimized the digital visibility and approaches to accompany patients throughout their complex patient journey with MEDIAN’s market leading knowledge and high-quality medical expertise.

The great success in the quality study is an outcome of the cooperation between OMMAX and the MEDIAN team. 

Read case study here
 

We are proud that MEDIAN was rewarded with a prize for its digital presence. We are looking forward to further realizing our digital potential together with OMMAX.

MEDIAN COO Dr. Florian Frensch

Magdalena Nitz, Head of Marketing, Communication & CRM added: “The study shows the continuously increasing importance of digital service quality. We are determined to offer our patients a comprehensively positive experience and are happy about OMMAX’s digital support.”

“Congratulations to the MEDIAN team for the well-deserved ranking in the study conducted by the Deutsche Institut für Service-Qualität! It’s a great pleasure to work together with such a skilled team – the appreciation emphasizes the success of the strategy we developed together with MEDIAN and is a great motivation to further optimize the digital experience for MEDIAN and its patients in a highly competitive market.”

OMMAX Partner Dr. Anja Konhäuser

About MEDIAN

The MEDIAN clinics are among the best rehabilitation clinics in Germany with outstanding competence in rehabilitation and participation. In 2019, for the third time, around a third of the rehabilitation clinics were able to position themselves at the top of the rankings: 28 top places in the DRV Bund examinations, four neurological acute clinics in the TOP 20 of the F.A.Z. ranking, 35 winning places among the best rehabilitation clinics in 2020 in the FOCUS ranking as well as numerous regional prizes. Around 120 clinics and facilities, 18,500 beds and treatment places as well as approx. 15,000 employees in 13 federal states make MEDIAN the largest private operator of rehabilitation facilities in Germany.

For more information, please visit: median-kliniken.de

Contact an expert

Do you want to know more about our experience in transaction advisory? Get in touch!

Industry Insights

Who will lead us into a digital future?

As a guest on the D25 Podcast, OMMAX Partner & Co-founder Dr. Stefan Sambol speaks about digitalization trends and why now is the time to shift to a [...]

Industry Insights

The Impact of AI-based content generation solutions on business

With AI-generated content being one of the big questions Dr. Felix Marcinowski, Vice President Organic Performance, has been confronted by many [...]

Hacker binary attack code

Industry Insights

Cybersecurity: 4 Principles to Protect Your Business

With hacker attacks, AI-based phishing and hybrid operations spreading everywhere any minute, the cyber threat situation is and will remain tense. [...]

Industry Insights

2023 Learnings and Tips for E-Commerce

2022 has been a challenging year for e-commerce organizations. Market downturn and rising interest rates have factored heavily into falling consumer [...]

Case Studies

The BHS tabletop case

BHS tabletop AG is a mid-sized German company with around 750 employees, established in 1998. The company is a leading manufacturer and supplier of [...]

Case Studies

The Waterlogic Case

Since its founding in 1992 in the UK, Waterlogic has been a leading innovator, manufacturer and global distributor of point-of-use (POU) water [...]

Truck

Case Studies

The Transporeon Case

Transporeon GmbH is a fast-growing, mid-sized German company with >700 employees, established in 2000. The company’s AI-driven, cloud-based software [...]

Woman and man enjoying a stroll

Case Studies

The Median Case

MEDIAN is the biggest private operator of rehabilitation facilities in Germany with an outstanding reputation. The group operates 122 rehab clinics, [...]

Sign Up for the Newsletter

Development and Execution of a Customized Digital Growth Strategy