OUR DATA-DRIVEN APPROACH TO CUSTOMER CENTRICITY
At OMMAX, we understand that positive customer experiences are integral for business success.
We help our clients realize their digital potential by enhancing user experience across the customer journey. With an omnichannel perspective, our goal is to create seamless journeys that boost conversion, retention, and revenue. We use a data-driven approach to identify pain points and opportunities to deliver real impact.
Our multifaceted offering combines UX research, conversion rate optimization, design, and branding. This extensive portfolio allows us to support our clients across all business stages, from UX strategy to design execution.
User experience optimization leads to:
- Higher conversion rates: Improved UX reduces drop-off rates and facilitates conversions, boosting revenue
- Improved return on investment: Better user experiences convert more existing traffic, reducing customer acquisition costs whilst raising return on investment
- Increased customer lifetime value: Enhanced UX aids retention, increasing customer lifetime value
- Higher customer satisfaction: Pleasing user experiences positively impact overall satisfaction, earning more favorable reviews and positive brand associations
THE EXPERIENCE DESIGN Philosophy
Data-driven customer-centricity
Using data-driven insights, our goal is to discover which combinations of copy, imagery and features are most impactful and valuable for your customers. We establish a deep understanding of client's needs and pain points to identify the right solutions.
Cross-channel approach
At OMMAX we believe it is crucial to optimize the whole customer journey in order to ensure long-term success. Our multi-dicipline project teams enable us to drive results along the entire conversion funnel for our clients.
State-of-the-art tech stack
The most effective research drives the best results. Therefore, we implement both quantitative and qualitative user research methods powered by market leading tools and partners.
Strategy, conception and execution
Our team consists of CRO strategists, UI designers and tech skillsets, meaning we can support you in directly actioning impactful optimization measures for faster results.
OUR WORK LEADS TO IMPACTFUL TOPLINE RESULTS
Exemplary XD success stories - get in touch to learn more!
64% conversion rate uplift
118% increase in revenue
+54% time spent on site
+108% qualified leads
