public sector

Public Sector

The last decade has brought an onset of fast-developing changes that governments are learning to cope with: an aging population, the rise of millennials, pension scheme expenditures, budget shortfalls, and environmental concerns

Overcoming bureaucratic hurdles with digitization 

The last decade has brought an onset of fast-developing changes, which governments are learning to tackle: an aging population, the rise of millennials, pension scheme expenditures, budget shortfalls, and environmental concerns. At this point, governments need to re-think how they want to deliver their services in the public sector. Citizens and businesses expect that government information is readily available online, easy to be found, and provided efficiently and cost-effectively.  

A prerequisite for this is a comprehensive public-sector digital transformation. The digital transformation would not only free up to $1 trillion annually in economic value worldwide but also improve the quality of life for citizens. 

Online services provide greater access to rural populations, the elderly, people with physical infirmities, and those who, due to work and lifestyle demands, cannot reach out to public sector bureaus during typical daytime office hours. 

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Several challenges are causing service inefficiencies

  • Too many competing priorities hinder governments from paying more attention to working on further developing and applying digital technologies in the public services, while insufficient technical skills provide challenges for employees to work with new digital technologies in their day to day working 
  • Start-ups help in driving innovation and providing new business models. A lack of digital technologies in public services can contribute to a decline of entrepreneurial spirit in developing new start-ups in a competitive market 
  • Legislative and legal constraints provide a further hurdle for public services in introducing new digital technologies 
  • Users are hesitant to share their data, as security concerns and lack of trust increase, which is why data experts argue that governments need to find a balanced approach
  • Lack of organizational agility cause challenges for public services looking to adopt new technologies and be agile in their workstream
  • When different departments and functions own systems and data, on a range of platforms with differing taxonomies and access requirements, generating sufficient economies and investing at scale becomes difficult 

The digital transformation provides many opportunities

Government services

Developing a digital strategy with a clear and coherent plan in place could support in creating a successful digital transformation for government services in the public sector

Transparency

Through more efficiency, enhanced services to better serve citizens, and better accessibility of public services, governments can gain transparency. The public sector could use the opportunity to provide a vision for the future and how new digital technologies would be processing data

Rethink your recruiting process

Rethink your recruiting process by implementing digital services and benefits for employees

More Flexibility

By offering government services online, citizens have much more flexibility in using them, while public sector organizations are no longer held back by long, bureaucratic processes allowing them to be faster and more efficient in their day to day work

Collaborative Culture

When public sector organizations are using new technologies, an innovative and collaborative culture is fostered by increasingly including digital trends and solutions which will help drive the digital transformation agenda further

Develop Workforce Skills

Developing workforce skills further by upskilling employees in the public sector through in-house and external workshops will help them to be digital-ready — this step will be a relevant part of running smooth online government services

Our expertise

As an experienced partner in providing digital transformation solutions, we identify, analyze, and evaluate digital targets and their potential, as well as performance improvement opportunities. We combine our inimitable capabilities in digital strategy, operations, technology, and digital marketing and leveraging our cross-functional team. Based on well-researched and integrated data analysis, we cover all aspects of a highly customized and digital transformation. 

Our international team has assisted >600 realized projects in digital strategy, digital operational excellence, data science, and transaction advisory services. With a team that speaks over 20 languages, and a 50% female-male ratio, we ensure both effective communication and representation throughout the advisory process. 

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Our Public Sector Experts